A string of visits to a Fortune 500 wholesale distribution business of technology products disclosed a shifting outlook regarding executing and construction reverse logistics programs. Five leading initiatives define the reverse logistics program design procedure at this company: (1) Develop senior management support and turn reverse logistics into a company-wide initiative; (2) Involve your customers in the reverse logistics design process; (3) Give distinct acknowledgement to the workers involved in handling returns within the firm; (4) Implement attentively developed written rules and procedures that reflect both internal and external concerns; and (5) Assign rigorous duty for the performance of the reverse logistics program.
The study follows these five major concerns in more detail. The interviews and observations at this specific company provide guidelines.
Reverse Logistics Program Design A Company Study case study solution
PUBLICATION DATE: March 15, 2009 PRODUCT #: BH317-PDF-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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