Jeffrey Moran had to decide how to respond to the consequences of heated discussion the previous day affirmative action in its social responsibility, and the class of business ethics. He felt the emotions that erupted provided "teachable moment", and that the class ended well. However, one African-American student later complained by e-mail that she felt respected in the discussion and did not feel that this issue was adequately represented. Disgruntled awaits a reply to his e-mail, the student is called head of the department to complain. Head of the Department expects Moran to cope with the situation. "Hide
by Deborah R. Ettington Source: North American Case Research Association (NACRA) 8 pages. Publication Date: January 15, 2009. Prod. #: NA0017-PDF-ENG
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