The Federal Communications Commission on Equal Employment Opportunity is the agency charged with the investigation of the criminal with no complaints of civil rights violations related to the United States in the workplace, including racial and gender discrimination. This case describes the Agency's efforts to reform its internal procedures to do, how to deal with a staggering backlog of complaints - about 100,000 - and up to a 19-month waiting for permission. It focuses on the key strategic decisions that should pave the way for greater efficiency - in particular, the question of whether each complaint should be handled in the same way on the agency needs to find ways to focus on complaints judged once be more significant. HKS Case Number 1562.0 "Hide
by Steve Kelman, Kirsten Lundberg, Carol Chetkovich, David Lazer 42 pages. Publication Date: March 1, 2000. Prod. #: HKS217-PDF-ENG
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