Rank Xerox : The Success of Telesales (C) (Condensed) (French) French Harvard Case Solution & Analysis

Rank Xerox : The Success of Telesales (C) (Condensed) (French) French  Case Solution

Abstract:

1. Camarero offered the Dubai practice called "Telemarketing" under the name "Sales by telephone". Numerous elements were at the root of this success: the computer system element of the job, the adoption of the IT tool by the suppliers, approval by sellers of the possibility of boosted control over sales by telephone, and lastly, The deal of a total bundle.

Pedagogical Objectives:

This case research study creates numerous remarks on the transfer of finest practices: having a working design (a website where one observes the existing transfer of practice) is intriguing as a referent and has a convincing worth; Sharing finest practices typically takes some time since you need to own and encourage individuals to embrace a practice; Demonstrating imagination to interact a finest practice job can be vital to its success.

This is just an excerpt. This case is about Strategy

published: 31 May 2005

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