Focuses on changing operations to improve profitability in an upscale senior medical facility in California. Jennifer Raiser, president of Raiser Senior Services, Stratford opened in 1992 as a high-end, constant care retirement community. Ten years later, Stratford was known as one of the most prestigious senior communities in Bay Area, but the leadership was struggling to save the object to the loss of money every year. Reiser and her management team were finding it difficult to raise the monthly fee each year to meet the increased costs of providing services to an aging population. As a result, the team needs to find ways to take costs out of the business. Contains an in-depth review of operations related to the main categories of costs - health care and dining services -. Allows students to find specific opportunities for savings "Hide
by H. Kent Bowen, Alison Berkley Wagonfeld Source: Harvard Business School 29 pages. Publication Date: August 30, 2002. Prod. #: 603013-PDF-ENG
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