Qwest describes the evolution of a small fiber-optic construction company in 1996 before the global telecommunications giant in 2001. Focuses on key acquisition of Qwest "Baby Bell" U.S. West, the size of the regional Bell operating company many times in the Qwest. Discusses the rationale for the merger and its consequences, including cultural integration issues scrappy start with bureaucratic, traditional firms. "Hide
by Thomas R. Eisenmann, Christopher Hackett Source: Harvard Business School 28 pages. Publication Date: December 11, 2001. Prod. #: 802133-PDF-ENG