This tape includes highlights of question and answer session with Akhil Gupta, Deputy Group President and CEO of Bharti Enterprises, one of the largest mobile phone companies in India. Video focuses on the challenges and lessons learned from innovative agreements Bharti outsourcing. Q & A session was recorded as part of the Customer Intelligence Professor Asis Martinez-Jerez Advantage elective class sessions in 2006, 2007 and 2009, held on the campus of HBS. "Hide
on F. Asis Martinez-Jerez, Lisa Brem Source: Supplement 26 minutes of video. Publication Date: June 1, 2011. Prod. #: 111710-VID-ENG
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