PVR'S SERVQUAL DILEMMA Case Solution
This case is created to make the individuals or trainees comprehend how to examine the concern of attaining earnings with boost in the number of clients for service companies through determining spaces in between the expectations of clients and service suppliers. Particularly this case presents individuals or trainees to the idea of 'Service Quality' and its value in articulating techniques for enhancing the match in between the expectations of consumers and online marketers in Service Networks' in making choices in an organisation in service sector. This case is a simple intro to Marketing Management, Demand Management, Operations Management, Service Operations, Strategic Management, Decision Analysis, and oversight to trainees of Post Graduate in Management Studies viz, MBA, Executive-MBA, PGDM and PGPEx etc, and executives.
This is just an excerpt. This case is about Business
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