This case is described in rich detail changes to challenge the director of pharmacy services at London Health Sciences Centre (LHSC) is facing in September 2011. It is responsible for implementing the project HUGO, an acronym for Health is optimization. HUGO is a computerized system that requires a transition from paper and pencil to fully electronic health records. This project is the most complex and comprehensive that hospitals in London area ever endured: The project includes a total of 11 health care organizations in London and the surrounding area, with an expected cost of the project exceeds $ 25 million. HUGO implementation has the potential to save lives in a hospital where critical errors often associated with manual processes that involve several steps and people. Despite the strong case for the project, the director expects significant resistance from nurses, doctors and staff who are used to their way of working. Clearly, this task involves changing not only the adoption of new technologies, but also a significant cultural change. "Hide
by Cara Maurer Source: Richard Ivey School of Business Foundation 15 pages. Publication Date: December 13, 2012. Prod. #: W11379-PDF-ENG
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