Dave Walker, vice president of business services opportunities and chairman of the board team in Procter & Gamble, have to decide what to do with 5700 employees P & G Global Business Services (GBS) group. GBS to develop domestic services, such as finance, accounting, employee services, customer logistics, purchasing, information technology into a single global organization, the support of all P & G business unit. Recently, P & G CEO AG Lafley director questioned whether continued investment in GBS are the most efficient use of resources of P & G. Walker and other members of the management team must decide whether to allocate GBS, GBS outsourcing services outside the company, outsourcing GBS business units separately for the best-in-class company, or group to keep the house. When making the decision, Walker, and team members should consider the impact on the organization of a change of the existing relations between the members of GBS and other staff P & G. Teaching Purpose:. To address the issues inherent in any decision to outsource services and the impact of such changes on the company "Hide
by Thomas J. DeLong, David L. Ager, Warren Brackin, Alex Cabanas, Phil Shellhammer Source: Harvard Business School 15 pages. Publication Date: June 18, 2004. Prod. #: 404124-PDF-ENG
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