This note is an introduction to the course or module, covering the basic elements of production or service operations and how processes are managed. Begins with a discussion of the activities that take place in the "process." Analysis tools, such as process flow diagram provided. Picker types involved in the design, operation and improvement of the processes described. Measures of process performance and basic analysis of the input process. Different cost structures, capabilities and performance of alternative processes affected. Finally, the note briefly the focus of the difficulties arising from the uncertainty and variability of processes and their external environment. Rewritten version of the earlier notes. "Hide
by Anne E. Gray, James Leonard 18 pages. Publication Date: September 6, 1995. Prod. #: 696023-PDF-ENG
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