Director of Plant Operations film wants to create and implement a new approach to quality in the next 12 months. Personnel matters (and their roles), processes (and their control) and quality standards must be met. "Hide
by Stephen S. Kolesnik, H. Kent Bowen, Brian Elliott Source: Harvard Business School 17 pages. Publication Date: November 5, 1992. Prod. #: 693048-PDF-ENG
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