Describes the initial effort to plant the film to move from the traditional mentality QC inspection by the employee mentality of process control. Students can prepare SPC charts, and propose actions needed, and combine steps in the overall plan of action. "Hide
by Stephen S. Kolesnik, H. Kent Bowen, Brian Elliott Source: Harvard Business School 17 pages. Publication Date: November 5, 1992. Prod. #: 693047-PDF-ENG
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