InSpeech, Inc, the largest U.S. provider of speech, occupational and physical therapists in nursing homes and hospitals, is faltering badly. The company had problems keeping its front workers - doctors who provide their services - and its customers. Senior managers need to assess the problem and develop a strategy to turn. "Hide
by Lynn Sharp Paine, Jane Palley Katz Source: Harvard Business School 16 pages. Publication Date: January 12, 1994. Prod. #: 394109-PDF-ENG