Press Ganey and HCAHPS Case Solution And Analysis, HBR Case Study Solution & Analysis of Harvard Case Studies

In 2002, the Bush administration launched the hospital quality initiative, which aims to improve quality through accountability and transparency, as well as "empower consumers with quality of care information to make more informed decisions about their medical care, and to encourage employees and physicians to improve the quality of care. "For the purposes of administration, the Centers for Medicare and Medicaid Services (CMS), part of the U.S. Department of Health and Human Services, announced that it will develop a program of studies of patient satisfaction for the quality of hospital care. When Mel Hall, CEO of Press Ganey, a leading health performance and improvement of the company to learn about the proposal CMS, he was concerned. Administration seemed to be unaware of the existing market for patient satisfaction surveys, market, where Press Ganey were closely linked. This case study how to measure the performance of the private health company meets the government efforts to improve the quality of reporting and standardize hospital survey. It emphasizes solutions to a private company in respect of both its business strategy, as well as the potential impact of public policy "Hide
by Daniel Kessler Source: Stanford Graduate School of Business 30 pages. Publication Date: July 30, 2009. Prod. #: P72-PDF-ENG