IMD-6-0334 © 2011
Cordon, Carlos; Vivanco, Luis
As the disaster team works to determine the flow of components from providers that are Japanese, the limits of an arm’s-length relationship with suppliers become apparent as unanticipated problems appear with second- and third-tier providers.
Surprising effects that influence share price placing an even greater duty on the disaster team are created by unfolding occasions. Learning objectives: The instance enables participants to comprehend the advantages of a close relationship with key suppliers, especially in a crisis situation which could have repercussions for the whole business/business.
Philips Japan (B) case study solution
Subjects: Supply chain management; Japan tsunami; Crisis management; Sole sourcing
Settings: Japan; Global ; Electronics; Lighting; Medical equipment ; 119,000 employees; €25.42 billion (2010) ; March-June 2011
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