Intermountain Healthcare is a 21-hospital integrated delivery system serving Utah and southern Idaho, which is nationally recognized for its highly structured approach to managing quality of care. This case describes a system for Intermountain to increase clinical efficiency, enabling a wide range of organizations standardized clinical protocols and associated clinical process and outcome measures. Measures form the basis of a complex set of financial incentives that apply to the administration and medical staff. The case allows students to assess the strengths and weaknesses of financial incentives in clinical medicine. "Hide
by Richard Bohmer, Alexander S. Romney Source: Harvard Business School 29 pages. Publication date: April 22, 2009. Prod. #: 609103-PDF-ENG
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