IMD-3-2217 © 2011
Wade, Michael
The 2nd part of this series explains the preliminary steps taken by Trawler following his analysis of IT management practices at People's Grocery.
Trawler now has to specify additional actions to consider each of the management concerns he had actually recognized and to set the precedence.
People’s Grocery (B) Priorities And Risks case study solution
Subjects: Change management; IT management; Outsourcing management; Outsourcing strategy; Service level agreements; Performance tracking; Internal capabilities; Governance issues
Settings: Canada ; Grocery and health products retailer ; Large
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