Paul Revere Insurance Company lost its first place in the disability insurance, its main product, and formulated a strategy to regain the lead in a comprehensive effort to improve quality. The case describes the factors influencing the strategic direction of the work, its structure, and its process for more than two and a half years. Many of the issues raised in regard to the development of quality improvement efforts, implementation, and ongoing effort that must be devoted to them if they want to be a continuous process. Situation-specific factors relating to the case study to determine the extent to which the method of this company can be duplicated by other companies service. Can be used in comparative analysis of improving the quality of analysis described in the Florida Power & Light quality improvement program. "Hide
by Christopher WL Hart, Lucy N. Lytle Source: Harvard Business School 23 pages. Publication Date: November 25, 1986. Prod. #: 687013-PDF-ENG
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