Represents a systemic quality and complexity of the problems with the quality. The new director of quality assurance and find an obvious quality problem. The activities of various departments and functions contribute to the problem. The new director has to decide how serious the problem is, what to do and how to go about orienting the organization towards a better quality ratio.
rewritten version of the previous case. "Hide
by Frank C. Leonard Source: Harvard Business School 3 pages. Publication Date: July 13, 2006. Prod. #: 607002-PDF-ENG
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