Phil Francis likes Bit-O-Honey. No, not chewy honey flavored toffee with slivered almonds, but his lovely mixed breed dog, Bit O'Honey. As a pet parent, Francis is the perfect example of a typical executive PetSmart. Francis joined PetSmart in 1989 as a director. After 10 years of distinguished service as a board member, he was appointed CEO in March 1998, and Chairman of the Board of Directors in October 1999. Before the appointment of the PetSmart, Francis enjoyed a distinguished career in the retail industry, serving in various management positions with Shaw Supermarkets, Inc, a subsidiary of J. Sainsbury PLC; Roundy's Inc., Cardinal Health, and Jewel companies. PetSmart is the leading retail supplier of pet products and services in the United States. In addition to more than 700 retail outlets in the United States and Canada, the company operates a large business directory and a leading online pet product website. Francis reveals his passion for pet services and products to business and his enthusiasm for PetSmart positioning within the industry. He also shares his views on the development of capabilities, particularly in the field of pet services. "Hide
by Catherine M. Dalton Source: Business Horizons 7 pages. Publication Date: November 15, 2005. Prod. #: BH173-PDF-ENG
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