As the outsourcing market has matured over the past 20 years, customers and suppliers have started to study how these complex relationships not only to achieve cost savings, but also enable innovation in the dynamic business environment. This article presents four case studies of large-scale information technology outsourcing relationships that take equally customers and suppliers. It develops a model of innovation in the outsourcing relationships, consisting of nine key components to achieve innovation. Later in the article linked to three key components of the level of innovation that have been identified in the case studies. This model gives an idea of how management against outsourcing can move from attention to cost management focus on innovation, and (eventually) the value of the business to customers and suppliers. "Hide
by Michael Weeks, David F. Feeny Source: California Management Review 21 pages. Publication Date: August 1, 2008. Prod. #: CMR406-PDF-ENG
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