This case is designed to instruct the best way to structure information technology (IT) infrastructure outsourcing deals from both the outsourcer and the client view. Office Supply Incorporated (OSI) is a company in disaster, with challenges in its cost structure and poor IT operation. Detailed spreadsheet templates are given that are based on a real outsourcing client engagement for an important infrastructure outsourcing company.
Outsourcing at Office Supply Inc. Case Study Solution
The spreadsheets are elaborate but have been simplified so they automatically calculate when populated, enabling the students to quickly move to replying the direction challenge: how should TIS structure and cost the outsourcing deal? Win win this question provides profound insights into the business case for IT outsourcing and how outsourcers financially engineer a price arrangement to ensure a win-win results for both the client and outsource service provider.
PUBLICATION DATE: March 06, 2009 PRODUCT #: KEL308-PDF-ENG
This is just an excerpt. This case is about STRATEGY & EXECUTION
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