Focuses on the major changes in the infrastructure of Otis Elevator's. Under the leadership of General Manager, this transformation is a wonderful long-term re-engineering of all the processes of the company to manage its operating costs and maintenance of the image up. The transformation is a continuation of a process that has been going on for over 20 years. "Hide
on F. Warren McFarlan, Brian J. Delacey Source: HBS Premier Case Collection 20 pages. Publication Date: September 24, 2004. Prod. #: 305048-PDF-ENG
