OPERATIONS PROCESS FAILURE AT MAC: CANTEEN MEAL PROBLEMS Case Solution
Historically, there was a concurred lunch-time duration of 30 minutes in the cumulative labour arrangement in between management and the trade union at Middlesex Alumina Business (MAC). The Human Resource Supervisor was really worried about the low performance of employees at all levels, and observed that many employees were taking more than the designated 30 minutes lunch-time; which he thought might have been two times as long. The HR Supervisor desired to impose the 30 minutes lunch-time.
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