In this article, we will focus mainly on operational capabilities, developing the concept in a way that is easy to understand and visualize. We then briefly the difference between operational capabilities and other closely related concepts, with an emphasis on the implications for managers. "Hide
by Barbara B. Flynn, Steve Miller, Sarah Wu Jinhul Source: Business Horizons 10 pages. Publication Date: May 15, 2010. Prod. #: BH384-PDF-ENG
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