In 2012, Mr. Zablah, general manager at Operadora Logistica Salvadorena (OPLS), a third party logistics operator (3PL) in El Salvador, had to introduce changes in business operations in order to outsource Christmas logistics business of the biggest supermarket chain in the state. To this end, he instructed the Process supervisor to do a little research into world-class performance metrics and storage practices in order to compare them with those utilized by OPLS. He also urged the Operations supervisor to present warehouse options to operate the Christmas operation. With this specific information, Mr. Zablah had to identify development opportunities and select a warehouse. INCAE's case group
Operadora Logistica Salvadoreña, Spanish Version Case Study Solution
PUBLICATION DATE: March 07, 2014 PRODUCT #: IC0001-PDF-SPA
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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