This case focuses on Open Text, a Canadian company to develop a software that offers enterprise-class knowledge management tools. Three major client implementations open source software text describes: Hyatt Hotels have created effective centralized platform meetings and improve customer service; Siemens AG dramatically improved its routine workflows; EnCana and faster access to information using a map-based interface to a document repository. Discussion questions invite students to consider the difficulties in managing unstructured information, organizational benefits of effective knowledge management and the potential risks of the "missing" in the information revolution. "Hide
by Derrick Neufeld Source: Richard Ivey School of Business Foundation 3 pages. Publication Date: December 13, 2010. Prod. #: 910E21-PDF-ENG
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