Praised as one of the world's premiere luxury hotel brands, Oberoi Hotels enticeandserves some of the quality sensitive guests on the planet. The case scenario takes into account the challenge of how an entity, with standard service model, can delight customers whose anticipations grow with each interaction.
Oberoi Hotels Train Whistle in the Tiger Reserve Case Study Solution
To investigate this question, the case details the design ingredients of Oberoi's elaborate service operation, including its strategies to persisting advancement and employee management, as well as the dynamics of service rivalry in a rapidly growing marketplace.
PUBLICATION DATE: January 09, 2015 PRODUCT #: 615043-HCC-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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