Note on the Management of Queues Harvard Case Solution & Analysis

Contains four sections:. 1) measure the performance of queuing systems, 2) the types of queuing systems, 3) the behavior of simple systems (elementary queuing theory) and 4) queue management (including a discussion of their psychology) "Hide
by David H. Maister 14 pages. Publication Date: 01 Oct 1979. Prod. #: 680053-PDF-ENG

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