This note describes the requirement and value of quality function deployment (QFD), a customer-driven quality-planning tool that equates clients' requirements into proper technical requirements of the service or product.
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The note addresses method and application as used to a specific service or product, the item in this scenario being charge card.
PUBLICATION DATE: November 18, 2009 PRODUCT #: 909D10-HCB-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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