This note describes the requirement and value of quality function deployment (QFD), a customer-driven quality-planning tool that equates clients' requirements into proper technical requirements of the service or product.
Note on Quality Function Deployment Case Study Solution
The note addresses method and application as used to a specific service or product, the item in this scenario being charge card.
PUBLICATION DATE: November 18, 2009 PRODUCT #: 909D10-HCB-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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