This note is an introduction to the analysis of processes covering the key concepts, such as bottlenecks, capacity, capacity utilization, and throughput time. The concepts are shown in a context that is easy and familiar to most students: neighborhood dry cleaning. The note is suitable as a technical reading on the analysis in the required undergraduate or MBA in operations management.
This Darden study. "Hide
by Kamalini Ramdas, Steve Parkhill Source: Darden School of Business 15 pages. Publication Date: 02 Oct 2003. Prod. #: UV0425-PDF-ENG
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