This note on customer service: what is it and how to manage it in retail. Customer care, often referred to as customer service, has become a very popular topic for retail advisors and commentators, because retail managers, and clients have found that customer service just does not happen, the retail customer must be designed, delivered and managed ". Hide
by Michael R. Pearce 25 pages. Publication Date: October 28, 2005. Prod. # 905A17-PDF-ENG
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