Mike Ennis, General Manager, Business Unit Northern Telecom products, recommend new solutions to replace the Vantage, a bad product for Northern Telecom. The case documents detail voice of the customer. Students should discuss the merits of the proposal in Ennis. "Hide
by Robert J. Dolan, Sylvie Ryckebusch Source: Harvard Business School 12 pages. Publication Date: November 2, 1995. Prod. #: 596063-PDF-ENG
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