Describes the situation faced by information systems of Nortel (I / S) department, the company tried to respond to changes in the environment. With the development and convergence in the telecommunications industry and the expansion of the international arena, the company saw the need to improve the integration between the business units. I / S department was charged with assisting units reengineer their processes. Brad Taylor, director of I / S, is trying to rebuild the I / S department itself so that it can perform a new role. Unfortunately, the existing structure - fragmented I / S groups are trying to meet existing expectations - was poorly positioned for this role. Brad was a dilemma not only to change his department, but to change the way in which it relates to the rest of the company. Can be used to discuss the role and structure of the I / S department. Can also be used as a basis for class of business process reengineering and / or organizational change management. "Hide
by Olga Volkova Source: Richard Ivey School of Business Foundation 18 pages. Publication Date: May 28, 1997. Prod. #: 97E001-PDF-ENG
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