Can you change your behavior at work? What to do if you think your approach has served you well in the past and have helped you succeed where you are today? This is sometimes a Nicholas Gray, Norfolk Southern Railway (NS) executive and his experience in making the transition from middle position manager. Case (UVA-OB-0773) begins with the identification of changes in gray hard to build good relationships with colleagues in other departments of the National Assembly. As the story unfolds, the management style of Gray and some of the problems he faces take shape. In case B, gray works through its action plan and the implementation of its change initiative. These cases give an idea of the difficulties of life changes in the individual and organizational levels. "Hide
by James G. Clawson, Erika H. James, Gerry Yemen Source: Darden School of Business 15 pages. Publication Date: January 29, 2003. Prod. #: UV3225-PDF-ENG
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