The new software provides wireless telecommunications companies to offer self-service customer care solutions, reducing costs and improving service levels. We discuss the definition of a good self. Looks at how the company should prioritize its opportunities for growth and what are its features and should be. Examines how these decisions will affect its shareholders? "Hide
by Roger Hallowell, Helen Clement Source: Harvard Business School 26 pages. Publication Date: June 28, 2001. Prod. # 801 462-PDF-ENG
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