Nanjing Gulou Hospital: Honoring the Heritage and Building the Future Case Solution And Analysis, HBR Case Study Solution & Analysis of Harvard Case Studies

Established in the year 1892, Nanjiang Gulou Hospital, is one of the premier western medical hospitals located in China. Nevertheless, on a lengthy amount of time, Chinese public hospitals revealed a lack of human concern due to the uneven distribution of medical resources, neglect of humankind in the medical instruction in China, among other reasons. In 2004, the president first proposed the missing of building the very best humanistic hospital and honoring the heritage of humanism of the hospital, and of Gulou Hospital, Ding Yitao, took humanism as a breakthrough point.

At a high level, the tactical transformation is implemented along three dimensions: building a memorial hall to honor the tradition of humanistic spirit of Gulou Hospital, establishing an expansion project for the hospital that strengthen the availability and caliber of health care, along with transforming hospital management, functioning and performance evaluation that spark the cultural consciousness of all employees and make a humanistic hospital. Gulou Hospital has created favorable results in terms of patient attraction and satisfaction amount since it embarked on the journal to build the best humanistic hospital in China. Gulou Hospital received many awards and is now an example of modern, humanistic hospital in China. However, going forward, the hospital faces surmounting challenges. How to further deepen the reform and employ all workers? Will Gulou Hospital’s elementary competency sustain into the future and continue to enable the hospital to gain a solid foothold in the increasingly crowded healthcare market?

PUBLICATION DATE: April 08, 2015 PRODUCT #: TU0082-PDF-ENG

This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS