Motorola has become a recognized leader in quality is largely becoming a leader in employee education and promotion of the "collective management". Motorola through the center of education and training, and later Motorola University, the company has invested heavily in the training of workers and the quality of the establishment of a common language across the enterprise to support its ambitious goals for quality improvement. Through quality circles, its overall customer satisfaction quality of competition, and potentially more far-reaching expansion initiatives, Motorola encourage their employees to use their new knowledge and skills in innovative and active modes. The growing interest in expanding the number of organizational issues raised, which led many to ask the question of how best to achieve their goals. "Hide
by Janis L. Gaughan, Shoshana Zuboff, Gloria Schuck, Michael J. Handel Source: Harvard Business School 16 pages. Publication Date: May 10, 1994. Prod. #: 494139-PDF-ENG
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