The founders of Motive Communications, Inc, the recent launch of dedicated support to reinvent the chain involved in providing information technology support services to implement the development depended on extensive customer feedback. As part of this select group of "clients Lighthouse" has agreed to pay $ 50,000 to participate in the beta - but, as the term came up, shall send them checks. Therefore, the founders of the lighthouse to review the policy and its rationale. "Hide
by Jeffrey F. Rayport, Marco Iansiti, Myra M. Hart, William Chan, Find Findsen Source: Harvard Business School 12 pages. Publication Date: April 6, 1999. Prod. #: 699157-PDF-ENG
Related Case Solutions & Analyses:
Scharffen Berger Chocolate Maker (B)
Charlie Eitel CEO Simmons – 2003 Video
The Offshoring of America
Mondragon Corp. Cooperativa (MCC)
Diamond Chemicals PLC (B): Merseyside And Rotterdam Projects
Fojtasek Companies and Heritage Partners–October 1998
Continental Airlines I
Steinway and Sons
Kent Chemicals
TSG Hoffenheim Football in the Age of Analytics
