A large urban medical center management tool implements a balanced Scorecard. Elaine Brennan, senior vice president of operations, reorganized the high functional Health Organization in a decentralized patient care centers and support units. Recently suffered a major reduction in pain, she wants the various components - top managers, doctors, nurses, technicians and workers - to study the implementation of a new strategy focused on growth and patient care. But the existing measurement and control system only reports on the costs and financial results. It is Balanced Scorecard as a mechanism to increase attention and responsibility for the quality, service, working conditions, and employee outcomes, as well as income and expenses. "Hide
by Robert S. Kaplan, Noorein Inamdar Source: Harvard Business School 16 pages. Publication Date: March 29, 2001. Prod. #: 101067-PDF-ENG
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