Michael Lester, a consultant Lachlan, was disappointed by his reluctance to provide key data for an important presentation. Lester must decide how best to confront Nadine Robert, his client, knowing that his personal success and reputation of the consulting firm hinges on its ability to build and maintain strong relationships. As it should be firm with a client? What type of feedback would help this situation? "Hide
by Anthony J. Mayo, Joshua D. Margolis Source: Harvard Business School 2 pages. Publication Date: August 3, 2011. Prod. #: 412041-PDF-ENG
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