National Manager of Technical Training at Mercedes-Benz U.S. contemplates the use of streaming media, and e-learning as a supplement to the class on the basis of education, but is concerned that this innovative and risky investments in IT may have a negative impact on the quality of a company's reputation. He must assess the viability of e-learning options, including the choice between two suppliers, Microsoft and Real Networks. "Hide
by Stephen R. Curonian, Michael Hoch Source: Richard Ivey School of Business Foundation 13 pages. Publication Date: January 13, 2006. Prod. #: 906E03-PDF-ENG
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