Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A) Case Solution
It has been eager on enhancing service premium and consumer complete satisfaction, primary quality officer Rob Davis also his quality crew have actually developed and taken into location an uncommon measurement and settlement system based upon much more than 100 efficiency steps kept track of and interacted every day.
AT&T's Universal Card Services (UCS) has actually been incredibly effective throughout its short life cycle.
PUBLICATION DATE: October 25, 1993
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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