This is considered a turn at the Massachusetts Port Authority after 9/11 terrorist attacks. It starts with the situation at the time just after 9/11 and then describes how the new CEO restructuring public authority to act much more like a business organization. "Hide
by Michael A. Roberto, Eric M. Ferlins Source: Harvard Business School 15 pages. Publication Date: March 29, 2004. Prod. #: 304081-PDF-ENG
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