The new management was appointed in 1977 to head the National Council of Swedish aid to students facing an almost desperate situation. So ineffective is an agency in the processing of applications for a college student living costs, that some students are on a budget, faced with the prospect to request government assistance for the poor. CSN Chief Billy Olsson, whose background was in politics, and a computer expert Carl Johan Johansson task is to find a way for the agency to provide financial assistance to qualified students within the constraints of income, in a timely manner. This organizational production / operational capacity case describes a rotation strategy, which they call "offensive contraction control" has been successfully implemented Ohlsson and Johansson, such that by 1991 the CSN has been named one of the top four public authorities in Sweden. HKS Case Number 1161.3 "Hide
by Steve Kelman, Michael Barzelay Source: Harvard Kennedy School 15 pages. Publication Date: January 1, 1992. Prod. #: HKS039-PDF-ENG
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