Education is widely known phenomenon. However, the plants show significant differences in learning rates and can change the course of management training courses focused efforts. Through the analysis of quality improvement projects undertaken in one factory over a decade, this article identifies two aspects of the learning process - a conceptual study that lets you know why and operational learning, which provides the know-how. The production line at the plant, which has been specifically designed to create a series of technological knowledge produced both know why and know-how. However, replication of the production line at the other plants in the same firm fell short of expectations, neither creation nor transfer of such knowledge occurred. The data show that a stable environment with continuity in resources (such as raw material suppliers) increases knowledge. In addition, the successful replication requires management buy-in and knowledge diversity. "Hide
by Michael A. Lapre, Bow N. Van Wassenhove Source: California Management Review 20 pages. Publication Date: 01 Oct 2003. Prod. #: CMR268-PDF-ENG
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