Faced with the constant pressure from the internal clients who want answers to their problems for a shorter term, based on the best available expertise and at the lowest price, Hydro-Quebec IT-solutions Department (ITD) has decided to hold a double structural changes to: 1) decentralization of IT professionals IT and 2) the establishment of horizontal approach to knowledge management, which would now decentralized specialists to maintain and develop their collective experience remotely. This study is written in three parts. (A) the issue that led ITD such changes; (B) solution is selected, and (C) the implementation of this significant change "Hide
by Gilbert Alexander, Line Dubé, Real Jacob Source: HEC Montreal Centre for case studies 12 pages. Publication Date: 01 Oct 2006. Prod. #: HEC033-PDF-ENG
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