Managing A Team In A Consulting Firm Case Solution And Analysis, HBR Case Study Solution & Analysis of Harvard Case Studies

Managing A Team In A Consulting Firm Case Solution

Question No 3

Ethical problems Eva facing

In the firm Evi facing ethical problems in the firm which is why she is unable to sustain her efficiency in the firm. The main problem that builds a challenging strain on Eve and his team is the project assigned by the firm due to which she never sleeps for a week till the project is assigned to her and she spends over 50 hours on the project due to which she is facing depression and she is suffering from mental disturbance which is challenging for her as well as for her team as well.

Furthermore, the company needs to set certain rules and regulations that allow the employees to complete their projects comfortably just like the projects should be distributed based on expertise and knowledge and if the firm randomly assigns the projects to the consultants without looking at the qualification and expertise than the quality of work will not remain efficient and according to the Canadian code of conduct, it is an ethical issue or crime that mentally distribute the clients and the quality of project the project will not remain productive in addition to this the client segment/ customer market of the firm can be disturbed badly that has a direct and indirect impact on the reputation and economic health of the firm (Jewell, 2022).

CMC-Canada’s Code of Conduct

According to the Canadian code of conduct, the company's most essential assets are the employees and their clients if any firm violates these rules then the firm faces legal penalties in the form of charges or suspension of its operations however, in some cases the firm operations could be permanently suspended so, the firm needs to ensure the sustainability of human capital. The case of Eve refers to two major ethical issues that are very serious and the company needs to fix these issues if the firm fails to resolve these issues then the firm might face legal action. However, based on the CMC-Canadian code of conduct it will be my priority to provide a good atmosphere to the clients as well as my employees so the project could be completed in a way that the client required (Amis, 2020).

As Eve is new in the firm so it is very difficult for her to complete the project as per client requirements so, it would be better if the firm gave the task to those employees that have experience and enough information regarding the task, which would enable the firm to sustain the quality of the project as well as the retention of efficient consultant. So, the task should be assigned to the consultants that have experience or the firm could form a team comprised of consultants of management strategies with Evi so, the project would be completed before the clients' deadlines or at the time. Furthermore, the quality assurance team should be there who supervise and check the project on the daily basis so, the project pressure would reduce and newly join consultants would perform well this approach help the firm to retain a better brand representation in the market.

Canadian code of conduct regarding Issues

Currently, the firm is facing two fundamental issues that should be resolved because these two issues directly impact the two most significant assets of the firm i-e Client and consultants. where it is the primary responsibility of the firm to provide complete and high-quality clients assignment and the second is the assigning of tasks to the relevant consultant. So, If the company fails to assign the relevant assignment to the relevant consultant then it would directly impact the quality of work due to which the flow of clients and retention of skillful employees would be adversely affected.

Quality of Services

It is the responsibility of the firm to maintain the high quality of its client project because according to the CMC-Canadian code of conduct it is the primary and most significant right of the client to provide him/her with the quality of the project according to the guidelines of the client. So if the firm fails to provide qualitative work to the client then it client can sue the firm due to which the company could face various legal issues which directly impact the customer market.

It is required for the company to provide high-quality services to the client and if the company fails to provide the services to the client then it would lead to legal issues and clients have to right to sue the firm. In addition to, this,the requirement of thorough, hardworking, and well-organized service means that a firm should make every effort to deliver the apt facility to the client. The firm ought to meet deadlines except the firm can suggest a judicious clarification and guarantee that no preconception to the client will outcome. Whether or not a precise deadline applies, a manager should be swift in impeaching a matter, retorting to communications, and reporting developments to the client. In the absence of expansions, contact with the client should be sustained to the extent the client reasonably expects (Kelchevskaya, 2019).

Professional Responsibilities

The professional responsibility is based on the qualification of the consultant and experience of the consultant. The firm cannot randomly assign any project to a random consultant in his firm so, the firm needs to look at the skills and experiences of the employees and if the project is relevant to the field of the employee then the firm can assign the task but if the employee did not review the task and accept the task without knowing the outcomes then the client could not sue the firm. So the consultant or employee of the firm must inform the head or the supervisor regarding the relevancy of the task in his field.

In addition to this if the firm ignores the qualification and expertise of the consultant and randomly assign the project to the employee then the consultant has the right to sue the firm because it can affect the quality of work and it can distribute the employee's mindset and goals for the sake of which the employee joins the firm. The CMC-Canadian code of conduct has strict rules regarding the task assignment from the firm to the employees and according to which the firm cannot assign any task to an employee who has no expertise relevant to the task while if the firm forcefully assigns the task then the employee can take action against the firm regarding the injustice (Kelchevskaya, 2019).

Conclusion

ConsultantCrop is a firm of consultancy mainly focused on the management consultancy operation which is found 25 years ago in 1997 by three directors of international information technology consulting firm. While the firmis a generalist firm positioned in an intermediate market segment, between strategy and project management. The firm encourages young consultants to join the firm where the junior consultant performs their consultancy operations under the supervision of senior consultants. However, Eve join the firm, and initially, it was very surprising for her because the team she had joined was much more efficient that is why she was entrusted with the team but the Eve faced various issues regarding the tasks. The company needs to ensure client satisfaction and provide a strain-free atmosphere for its employees, so it will allow the firm to sustain a high quality of output as well as it would help the firm to achieve a profitable customer market. Furthermore, according to the CMC-Canadian code of conduct, the assurance of client satisfaction is the basic right of the clients (Liute, 2022)......................

Managing A Team In A Consulting Firm Case Solution
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Managing A Team In A Consulting Firm Harvard Case Solution & Analysis