One of the six cases that describe the roles and responsibilities of managers at each of the hierarchical levels of management within a business unit of U.S. stores Staples, the largest office supply company in the world. Cases together form a complete integrated package. Explores five different jobs - store manager, regional manager, regional vice president, division senior vice president and president of the U.S. units of business history - and for each level describes the key tasks of management, planning, decision-making and management processes and critical decisions that lead to superior performance and operational characteristics. Provides background information on the organization and strategy of Staples. "Hide
by David Garvin, Lynne C. Levesque Source: Harvard Business School 10 pages. Publication Date: August 11, 2006. Prod. #: 307037-PDF-ENG
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